The subject of today’s conversation is design in financial services.
We talk all the time about the new customer experiences shaping the evolution of finance, generally focusing on the implications of those forces and others on the trajectory of the industry. Today, we take a closer look at the experiences themselves, through the eyes of the people designing them.
The first voice you’ll hear after mine is that of Yenny Otero, Head of Design at TSB. The following speaker is Nick Haley, Product Design Principal at Idean, a design agency. The fourth and last voice that enters the conversation is that of Noel Lyons, Experience Design Director at Barclays.
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Thank you very much for joining us today. Please welcome, Yenny Otero, Nick Haley and Noel Lyons.